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At a Glance
1 Accreditation(s)
Medication
Inpatient
Outpatient
Accepts Private Health Insurance
Accepts Public Health Insurance
Accreditations
Overview
Set in a calm residential neighborhood in north Memphis, Tennessee, Customized Medical Needs offers a full continuum of substance use and mental health care. The center specializes in co-occurring conditions and provides trauma-informed care through all levels of treatment. Along with 12-step integration, therapies include holistic options such as acupuncture. Clients are provided with life skills training and detailed aftercare plans before discharge.
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Location:
578 Harrell Street , Memphis, TN 38112 Directions
- Ages Served: Adults (Ages 26-64), Young Adults (Ages 18-25)
- Genders Accepted: Female, Male
- Detox For: Opioids, Alcohol, Benzodiazepines, Cocaine, Methamphetamines
- Available Services: Transitional services, Recovery support services, Treats alcohol use disorder, Treats opioid use disorder, Mental health treatment
- Special Programs: Service members, Adult men, Adult women, Court referrals, Military families, Past domestic violence, Past sexual abuse, Past trauma, Mental health disorders, HIV/AIDS, Veterans, Pain management, Seniors, Young adults
- Languages Served: English
Full Continuum of Treatment in One Location
The center allows clients to transition seamlessly between levels of care without disrupting their recovery progress. Whether someone enters during crisis or moves to the next level after stabilization, clinical teams adjust services to match evolving needs. Medical detox is supported with FDA-approved medications for addiction treatment (MAT), and outpatient therapy can be continued through telehealth when needed. This continuity helps build trust, reduce relapse risk, and maintain therapeutic momentum.
Specialized Care for High-Risk Populations
The program is equipped to treat clients facing both substance use and mental health conditions, including serious psychiatric disorders. The facility also serves individuals with chronic pain, HIV/AIDS, and histories of domestic or sexual abuse. Veterans, active-duty military, and criminal justice-involved clients receive care adapted to their unique experiences. Through trauma-informed counseling, psychiatric medications when needed, and integrated behavioral therapies, the program addresses both the root causes and consequences of addiction.
Integrated Health and Case Management Support
In addition to substance use treatment and mental health care, the center provides integrated primary care to address physical health concerns on-site. Case management services are provided to help coordinate housing, transportation, and social services, ensuring that clients have the resources they need to stabilize their lives both during and after treatment. This wraparound model supports recovery on multiple fronts.
Employment and Life Skills Training
The center incorporates hands-on job training and employment counseling into its treatment model. Participants can gain assistance with résumé writing, interview preparation, and basic workplace skills—tools essential for re-entering the job market. Life skills workshops cover everyday tasks like budgeting, communication, and time management. This focus on practical, day-to-day stability equips clients not only to maintain recovery but also to thrive independently after treatment ends.
Patient Experience
Client feedback highlights a respectful, caring staff who treat individuals with dignity and offer supportive guidance. Multiple reviewers praised the professionalism of the environment. Some did note that intake and administrative processes could be slow at times, but overall, the emphasis on empathy and safety was widely acknowledged.
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Insurance Accepted
Private
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- Humana Medicare
- Other Private Insurance
Public
Disclaimer: Additional insurance plans may be accepted. Please contact the provider directly to confirm current coverage details, as this information may change.
Financial Assistance
| Provided | Not Provided | |
|---|---|---|
| Free | ||
| Payment assistance | ||
| Sliding fee scale |
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Treatment Setting
- Residential inpatient
- Outpatient
- Telemedicine
- Detox
- Intensive outpatient treatment (IOP)
- Long-term residential
- Outpatient (methadone/buprenorphine or naltrexone treatment)
- Regular outpatient treatment
- Residential detoxification
- Short-term residential
Treatment Approaches
- 12-step program support
- Anger control support
- Brief intervention
- Cognitive behavioral therapy (CBT)
- Incentive-based therapy
- Motivational interviewing
- Relapse prevention support
- Substance use counseling
- Trauma-focused counseling
Additional Support and Services
- Acupuncture therapy
- Case management support
- Domestic violence support
- Help with transportation
- HIV early intervention services
- Mental health support
- Social skills training
Counseling and Education
- Couples counseling
- Family therapy
- General health education services
- Group therapy
- Hepatitis education and support
- HIV/AIDS education and support
- Job training and educational support
- One-on-one counseling
- Substance use education
- Tobacco and vaping cessation counseling
Transition Support
- Discharge and next steps planning
- Ongoing recovery care
- Overdose prevention and naloxone education
- Post-discharge follow-up
Testing & Pre-Treatment
- Breathalyzer testing for alcohol
- Hepatitis B testing
- Hepatitis C testing
- Intervention and education support
- Mental health assessment
- Mental health screening
- Monitoring for metabolic syndrome
- Oral fluid testing for drugs or alcohol
- Substance use assessment
- Temporary support for clients
- Testing for HIV
- Tobacco use assessment
- Tuberculosis screening
- Urine testing for drugs or alcohol
- Substance use screening
Medication-Based Treatments
- Buprenorphine (any)
- Naltrexone (any)
- Buprenorphine with naloxone
- Medication for mental disorders
- Naltrexone (extended-release, injectable)
- Naltrexone (oral)
- Nicotine replacement
Other Conditions Treated
- Anger
- Anxiety
- Chronic pain
- Depression
- Post Traumatic Stress Disorder
- Stress
- Suicidality
- Trauma
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Amenities and Experiences
Amenities
- Dietary accommodations
Activities
- Job training
- Life skills workshops
Setting
- City
Policies
- No smoking allowed
- No vaping allowed
Ownership Type
- For-profit
