New Hope Healthcare Institute
Overview
New Hope Healthcare Institute in Knoxville, Tennessee, provides treatment for both substance use and mental health disorders through outpatient, intensive outpatient (IOP), and partial hospitalization (PHP) programs. Serving adults and teens, the center offers evidence-based therapies along with holistic options like yoga, art, music, and adventure therapy. With gender-specific housing, pet-friendly accommodations, and specialized tracks for veterans, professionals, and faith-based recovery, New Hope fosters a supportive, home-like environment designed to promote long-term healing and stability.
Ages Served
- Seniors (Ages 65+)
- Adults (Ages 26-64)
- Young Adults (Ages 18-25)
Genders Accepted
- Female
- Male
Languages Served
- Spanish
- English
Treatment
- Hospital inpatient detoxification
- Intensive outpatient treatment (IOP)
- Outpatient (methadone/buprenorphine or naltrexone treatment)
- Outpatient day treatment or partial hospitalization
- Regular outpatient treatment
Special Programs
- Service members
- Adolescents
- Adult men
- Adult women
- Court referrals
- LGBTQ
- Past domestic violence
- Past sexual abuse
- Past trauma
- Mental health disorders
- Veterans
- Young adults
Care for Both Mental Health and Substance Use
New Hope Healthcare Institute provides structured treatment for both substance use disorders and mental health conditions, including anxiety, depression, PTSD, bipolar disorder, and schizophrenia. Outpatient, IOP, and PHP levels of care allow people to receive help while staying connected to daily responsibilities. This flexible approach supports both adults and teens in maintaining balance while pursuing recovery.
Therapies That Make a Difference
Clients participate in a mix of clinical and experiential therapies. Evidence-based options include cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), trauma-informed care, and relapse prevention. Holistic and creative approaches like yoga, meditation, art and music therapy, and adventure therapy, help individuals strengthen coping skills, improve emotional regulation, and reconnect with themselves in meaningful ways.
Specialized Programs for Unique Needs
The facility offers dedicated programming for teens, veterans, and working professionals, recognizing that each group faces unique pressures and challenges. Teens receive therapeutic care paired with educational and vocational support, while adults may engage in gender-specific or faith-based recovery groups. Veterans benefit from services that address trauma and reintegration. For those facing opioid or alcohol use disorders, medications for addiction treatment (MAT) are available to reduce withdrawal symptoms and support long-term engagement.
Long-Term Recovery and Community Support
New Hope emphasizes support beyond treatment. Aftercare services include relapse prevention planning, alumni gatherings, and employment counseling to help people maintain stability and purpose after discharge. The Knoxville campus fosters connection through group therapy, outdoor activities, and peer engagement. With pet-friendly accommodations and a home-like setting, the environment is designed to reduce stigma and promote belonging, key elements in building a foundation for lasting recovery.
Client Reviews
Clients frequently highlight supportive staff, a sense of community, and meaningful progress in recovery. Some note concerns about administrative policies, but most describe positive, life-changing experiences.
- Staff & Care Experience (80% positive): Many reviewers describe the staff as compassionate and committed, often feeling like family. Some mention concerns with inconsistent communication or strict policies. "Most staff feels like family to me."
- Treatment Quality & Outcomes (85% positive): Numerous clients credit the program with saving their lives or helping them rebuild. "If it wasn’t for this place I wouldn’t be sober today."
- Facility & Environment: Housing is often described as clean and comfortable, with several calling it nicer than expected. "The houses are very nice. You can come here and get your life on track."
- Access & Process: Clients appreciate that housing and meals are included and that programs help with jobs, school, and legal needs.
- Support & Community: Many mention peer encouragement, alumni connections, and a family-like environment as central to their recovery. "They gave me purpose. They gave me structure."
Cost and Insurance
Insurance Accepted
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- Other Private Insurance
Disclaimer: Additional insurance plans may be accepted. Please contact the provider directly to confirm current coverage details, as this information may change.
Confirm your insurance is accepted by this provider
Verify My InsuranceFinancial Assistance
- Does not offer Free
- Does offer Payment assistance
- Does offer Sliding fee scale
Treatment
Treatment Setting
- Hospital inpatient detoxification
- Intensive outpatient treatment (IOP)
- Outpatient (methadone/buprenorphine or naltrexone treatment)
- Outpatient day treatment or partial hospitalization
- Regular outpatient treatment
Treatment Approaches
- 12-step program support
- Anger control support
- Brief intervention
- Cognitive behavioral therapy (CBT)
- Motivational interviewing
- Relapse prevention support
- Substance use counseling
- Trauma-focused counseling
Additional Support and Services
- Domestic violence support
- Help with transportation
- HIV early intervention services
- Integrated health care
- Mental health support
- Residential beds for children
- Social skills training
- Suicide prevention support
Counseling and Education
- Family therapy
- General health education services
- Group therapy
- Job training and educational support
- One-on-one counseling
- Substance use education
- Tobacco and vaping cessation counseling
Transition Support
- Discharge and next steps planning
- Ongoing recovery care
- Post-discharge follow-up
Testing & Pre-Treatment
- Breathalyzer testing for alcohol
- Community outreach and support
- Comprehensive health checkup
- Intervention and education support
- Mental health assessment
- Mental health screening
- Substance use assessment
- Tobacco use assessment
- Urine testing for drugs or alcohol
- Substance use screening
Amenities and Experiences
Amenities
- Fitness center
- Access to nature
Room Amenities
- Air conditioned rooms
- Bathroom essentials
- Housekeeping
- Internet access
- Laundry service
- Outdoor space
- Private bathroom
- Private rooms
- Shared bathroom
- TV
Activities
- AA/NA Meetings
- Art therapy
- Games
- Movies
- Music therapy
- Secular meetings
- Yoga
Settings
- City
Policies
- Allows cell phones
- Allows internet access
- Allows pets
- Smoking allowed in designated areas
- Vaping allowed in designated areas
Ownership Type
- For-profit
Quality and Trust
Trust Score
A simple A–E grade that offers a quick view of how much confidence you might place in a facility. It’s not a guarantee of quality or outcomes, but a data-informed tool to help guide your search. More on our methodology.
The Joint Commission
The Joint Commission is one of the most trusted names in healthcare. If a rehab center has this accreditation, it means they meet strong national standards for safety, treatment quality, and staff training.
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Commission on Accreditation of Rehabilitation Facilities
CARF reviews rehab programs to make sure they provide respectful, effective, and personalized care. For addiction treatment, CARF uses standards developed with the American Society of Addiction Medicine (ASAM), so this accreditation shows the program follows trusted, evidence-based guidelines for treating substance use.
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SAMHSA-certified Opioid Treatment Program
This is a federal certification for programs that offer medication like methadone or buprenorphine to treat opioid addiction. It means the center is legally approved to provide this care, follows strict safety rules, and combines medication with counseling to support long-term recovery.
Learn moreReviews and Ratings
- Clients report life-changing experiences and personal growth after completing the program.
- The staff is highly praised for their dedication, compassion, and expertise in supporting recovery journeys.
- New Hope offers a comprehensive treatment approach that addresses both addiction and mental health needs.
How we research treatment facilities
Across the site, our team has conducted over 1,000 pre-admissions calls to better understand the patient experience, interviewed facility clinical leaders, performed facility background checks, and compared our information against trusted public data sources.
Our research process begins with data from the Substance Abuse and Mental Health Services Administration (SAMHSA), accrediting bodies including The Joint Commission and CARF, government licensing agencies, and other trusted sources. From there, our team conducts significant original research, including:
- Pre-admissions calls: We speak with admissions staff to get a candid picture of patient experience.
- Background checks: We review complaints from past clients, media reports, actions taken by accrediting bodies, and positive recognition from notable organizations.
- Clinical interviews: We have in-depth conversations with clinical leadership, often lasting up to one hour, that give us a better understanding of clinical care.
- Data partnerships: We ingest and analyze exclusive data that provides information about in-network insurance status, cost, and more.
Research varies by facility. Each facility profile shows which research steps we completed and when each step was last performed. Learn more about our research process and background checks.
How we evaluate treatment facilities
These data help us develop a Trust Score for each facility—a simple letter grade that helps you assess how much confidence to place in a facility based on the information available to us. Trust Score considers accreditation, operating history, notable recognition, and concerns identified during our background check. Our Trust Score is an objective rating that is never influenced by advertiser payment. Learn more about our Trust Score methodology.
Important disclaimer
We cannot guarantee the quality of treatment at any facility. We cannot independently confirm the accuracy of every data point, and some information may become outdated or change over time. A Trust Score is a starting point, not a guarantee of treatment quality or outcomes. Please contact us if you would like to update or correct facility information.