Crossroads Treatment Center Tyler

Medication-Based Treatment

Crossroads offers a range of FDA-approved medications for addiction treatment (MAT) for opioid use disorders. Some may be administered in daily doses, and others come in injectable form and last longer; given every week or month. Options may include Methadone and Buprenorphine. Clinicians assess clients to find what may work best for them, taking into account any personal health requirements.

“Patients are seen frequently — especially early in treatment — to provide strong support when it matters most.” — Crossroads Chief Medical Officer, Dr. James Stephen

Counseling and Peer Support

Along with medications, Crossroads offers counseling and peer support services. There is extra attention paid to how substance use may correlate to co-occurring mental health conditions. Counseling can be arranged in person or virtually and adapted to individual needs. Sessions are designed to help build coping skills, provide motivation, and support long-term recovery overall. Peer support is led by staff who are in recovery and who can connect with clients regarding lived experiences.

“Our care is personalized, compassionate, and built on partnership — because lasting recovery happens when people feel supported and understood.” — Crossroads Chief Medical Officer, Dr. James Stephen

Working with a Multidisciplinary Team

Nurses, counselors, care managers, providers, and patient ambassadors all work together to make sure clients get their needs met. Clients frequently see the same team members; this helps build trusting relationships and provides stability during treatment. During the first visit to Crossroads, the team takes time to get to know the person and take detailed assessments. They will explain processes and next steps so people feel comfortable with their care plans and medication schedules. People also receive naloxone overdose education; a vital component of safety during high-risk times.

Flexible, Accessible Care

Crossroads’ mission is to help people get the care they need and keep receiving treatment even when life circumstances change or become difficult. Those who do not have reliable transportation or need care from home for any reason can use an online platform to schedule virtual visits. A hybrid combination of in-person and remote visits is available to clients as well.

“Our model is designed to be flexible, low‑barrier, and centered on helping patients succeed.” — Crossroads Chief Medical Officer, Dr. James Stephen

Help with Practical Needs

Assistance is provided to people who are facing unstable housing situations or employment challenges. Care coordinators partner with community services to connect clients to needed resources. People can also be directed to information for finding free or reduced-cost food and housing options, along with other services.

Client Reviews

Reviews most often emphasize caring staff, strong support during recovery, and treatment that clients say helped them stabilize or rebuild their lives. A few mention administrative or scheduling issues.

• Staff & Care Experience (90% positive): Many reviewers describe counselors, nurses, front-desk staff, and physicians as kind, respectful, and invested in clients’ progress. Several say that staff help them feel seen rather than judged. "The physician is very knowledgeable & helpful with a caring attitude."
• Treatment Quality & Outcomes (95% positive): Clients frequently say the program helped them stay sober, improve their health, manage pain, or regain stability in daily life. "This place has definitely given me my entire life back."
• Support & Community (100% positive): A number of reviews highlight feeling encouraged and supported through treatment. Clients often mention staff helping them feel less alone, while a few family members also say they felt reassured by the support offered. "They welcomed us with open arms and no judgment at all."
• Access & Process: Some clients say the intake process was easy and visits were quick, while others describe issues with scheduling rules or paperwork. "I’m always in and out within 15 minutes."

Facility Transparency

• Verified by Start Your Recovery: On April 22, 2026, our research team conducted a comprehensive review of this facility's advertising claims, registrations from public health departments, national accrediting bodies, and SAMHSA.