Choosing the right rehab can be overwhelming. Our Trust Score—a simple A to E grade—offers a quick, clear snapshot of how much confidence you can place in a treatment center. The score is grounded in public and proprietary data, and it’s designed to highlight facilities that follow best practices in treatment, transparency, and accountability.
While we don’t publish every detail of our algorithm, here are the most important factors that shape a facility’s grade:
Facilities earn higher scores when they offer science-backed treatment options, such as medication-assisted treatment for opioid or alcohol use disorder. We favor programs that go beyond talk therapy to include interventions supported by medical research.
We reward facilities that meet high national standards through organizations like The Joint Commission or CARF. These accreditations help ensure quality care and patient safety—and they carry weight in our scoring.
Being upfront matters. We look at whether facilities clearly share important information, like what services they provide, what insurance they accept, and what patients can expect. We also factor in whether pricing information is available and accessible.
When facilities self-report data to trusted government or research institutions (like SAMHSA), it helps us verify the scope and quality of services offered. We consider both the presence and consistency of this information.
Our scoring pulls from a range of sources, including public databases, government registries, provider disclosures, and our own independent data collection. Significant input comes from SAMHSA (Substance Abuse and Mental Health Services Administration), but we also consider third-party research and listings that demonstrate operational transparency and clinical quality.
A: High trust—highly accredited, evidence-based care, transparent practices.
B: Strong trust—accredited with a solid treatment foundation.
C: Moderate trust—licensed, likely to meet minimum standards, but missing key indicators.
D: Low trust—limited transparency or lack of verified treatment practices.
E: Very low trust—major red flags in accreditation, transparency, or clinical approach.