Brightli - Burrell Behavioral Health Transitions

City-Based Location with Multiple Paths to Care

Transitions is part of the Burrell Behavioral Health network and focuses on substance use treatment alongside mental health support. Clients can enter care at different intensity levels, including regular outpatient counseling, intensive outpatient programs (IOP), outpatient day treatment, and 24-hour residential services. This range of options helps people match treatment to their current needs, whether they are stepping down from a higher level of care or looking for support close to home. Telehealth therapy adds another route for those who face transportation, childcare, or scheduling challenges.

Medications for Addiction Treatment and On-Site Pharmacy Support

For clients who may benefit from medications for addiction treatment (MAT), the center can administer these to help ease cravings and withdrawal symptoms. Nicotine replacement and medications for mental health conditions are also available. Because this location includes a Burrell Pharmacy branch, many clients can receive prescriptions and behavioral health services in one place, which can make it easier to start and maintain treatment without extra trips or delays.

Support for Co-Occurring Mental Health and Complex Needs

Care is designed for people managing both substance use and mental health conditions, as well as co-occurring chronic pain. Programming includes substance use disorder counseling and education, along with screening for mental health and tobacco use. Specialized groups and services are available for young adults, adult women, pregnant and postpartum women, and adult men. Payment assistance, as well as sign language services for people who are deaf or hard of hearing, help make the program more accessible.

Practical Life Skills, Social Services, and Ongoing Support

Beyond therapy and medication, the center offers services that focus on everyday life after treatment. Residential and life skills programming help clients practice tasks like cooking, cleaning, and budgeting so they can move toward more independent living. The program provides mentoring and peer support, and assistance with obtaining social services. Naloxone and overdose education can help clients and families respond more safely in emergencies. As clients prepare to leave the program, discharge planning and aftercare support are designed to keep them connected to care and community resources.

Client Reviews

Many clients describe this organization as life-changing, with caring staff and helpful programs. Others report frustrations with case management, communication, and policies that can make it harder to stay engaged.

• Staff & Care Experience (80% positive): Many reviewers describe counselors, nurses, pharmacy staff, and caseworkers as kind, nonjudgmental, and invested in their wellbeing. Some report inconsistent professionalism or feeling dismissed by certain team members. "The staff is amazing there; they taught me how to love myself again."
• Treatment Quality & Outcomes (85% positive): Clients frequently credit this care with stabilizing mental health, supporting recovery from substance use, and helping them avoid hospitalization or legal consequences. A few express concerns about specific medication or hold decisions. "This place really has saved my life; they help me with mental health and addiction."
• Access & Process (45% positive): Some clients appreciate responsive staff, while others describe missed or late appointments, difficulty returning masked calls, confusing hours, and feeling unsupported when reaching out in crisis. "They are very helpful, friendly, and available when you need it."
• Facility & Environment (75% positive): People involved with housing and onsite services mention a generally safe, structured place to live or receive care. Some note strict rules or discomfort with certain staff behaviors. "Best mental health environment and staff available."
• Support & Community (90% positive): Several reviews highlight programs, pharmacy staff, and case managers who help clients rebuild routines, stay in mental health court or housing, and feel part of a supportive community. "I'm very pleased the project has kept me out of all women's prison and kept me safe."