Hazelden Betty Ford Foundation - New York

Who is this facility a good fit for?

• Best fit if: Adults needing more support than traditional outpatient treatment but who do not require residential care; needing outpatient treatment that fits around their work, school, or home responsibilities; seeking addiction treatment and support for co-occurring mental health challenges; seeking a program that offers ongoing resources after formal treatment; LGBTQ+ clients looking for treatment that addresses identity development, relationships, and other issues that can affect recovery.
• Not a fit if: Adults needing withdrawal management (detox); seeking 24/7 residential care; requiring separation from their current environment.

What to expect

Developing your care plan

• First steps: The facility uses an assessment-to-plan process. Treatment begins with a comprehensive assessment and diagnosis, with care plans based on assessment findings, diagnosis, and treatment goals. Work and family obligations are also considered.
• Various approaches to care: Clients may participate in individual therapy, group treatment, education, and sober living or recovery skills. Treatment duration varies depending on how clients progress toward clinical milestones.
• Integrated co-occurring treatment: Substance use, anxiety, depression, and trauma can be addressed within the same outpatient programs. Educational programming is also used to help clients learn practical skills for handling triggers, cravings, stress, and emotional difficulties outside treatment.
• Tailored support for LGBTQ+ clients: Special-focus process groups are offered that can help address identity development, trauma, and relationships for people in the LGBTQ+ community.

Who you will meet with

• Psychiatric professionals: Members of the psychiatric team support integrated treatment for co-occurring mental health conditions.
• Counselors: Therapists and counselors lead individual therapy and group sessions and address specific mental health needs and well-being goals.

Typical schedule

• Partial hospitalization program: Treatment schedules vary depending on the level of care. The PHP is the highest-intensity outpatient option, with treatment lasting 4 hours a day, 5 days a week.
• Intensive outpatient program: The IOP offers both on-site and virtual options. Programming is 3 hours a day, 4 days a week.
• Outpatient care: Lower-intensity outpatient care can continue after clients complete more intensive programming. These groups typically meet for around 90 minutes once per week.

Living experiences and amenities

• Family involvement: Programming, support groups, counseling, and coaching are available for families and children, with many options available virtually.
• Various levels of support with flexibility: This Hazelden Betty Ford location offers multiple levels of outpatient care, including some virtual programming, allowing clients to get the support they need while returning to daily life after programming.

Aftercare

• Gradual step-down options: Three levels of outpatient care are available, allowing clients to step down to lower levels within the same facility.
• Remaining connected after treatment: There are multiple ways for clients to stay connected after treatment, including web- and phone-based recovery coaching, mobile apps, and daily recovery-focused emails.

Pre-admissions experience

We conducted a series of pre-admissions calls, the most recent on September 21, 2026, to evaluate response time, transparency, and patient experience.

We spoke with a representative from Hazelden Betty Ford Foundation who was helpful, empathetic, and easy to talk to. They provided a high level of detail about outpatient schedules and long-term aftercare programming and were transparent about intake requirements and program flexibility.

Client reviews

Clients often describe caring, professional staff, useful programming, and meaningful peer support. Recurring concerns focus on communication, program changes, cost, and whether individual needs are consistently addressed.

• Staff & care experience (75% positive): Many clients describe staff as thoughtful, respectful, and attentive, while some report poor communication or feeling that their individual concerns were not adequately addressed. "The staff was very helpful and concerned."
• Treatment quality & outcomes (70% positive): Positive reviews frequently credit outpatient care, workshops, therapy, and recovery skills with making a meaningful difference. Some clients question the depth, organization, or individualization of programming. "The workshops were very informative and helpful."
• Support & community (100% positive): Clients value supportive groups, peer connections, recovery meetings, and opportunities to build community during ongoing recovery. "The vibe among patients is supportive and motivated."
• Access & process: Experiences with admissions and program logistics are mixed. Some clients report smooth insurance support, while others describe communication problems, abrupt program changes, or concerns about pricing and billing.

How we researched this facility

• Reviewed by: Jennifer Trimbee, registered nurse, content writer and strategist, reviewed the research findings and wrote this facility profile on September 24, 2026.
• Facility data research: On September 2, 2026, our research team reviewed the facility’s website and information from public health departments, national accrediting organizations, and SAMHSA to verify facility details.
• Pre-admissions call: On September 21, 2026, our content team called the facility to evaluate responsiveness, transparency, and the prospective patient experience.