Guidance Center Inc - Residential Recovery

Community-Based Residential Care

Located in Flagstaff and operated by The Guidance Center under the NARBHA Institute, this non-profit residential program provides 24-hour support for adults needing substance use and mental health care. Its calm campus fosters a structured yet restorative setting where clients focus on stability, healing, and developing practical tools for community reintegration.

Integrated Treatment And Medication Support

Treatment includes counseling and education alongside medications for addiction treatment (MAT), supporting individuals with opioid or alcohol use disorders. Mental health medications are available when needed, and clients may continue approved prescriptions from external providers. Personalized care is guided by comprehensive assessment and medical oversight. The facility maintains a tobacco- and vaping-free policy to promote a healthy recovery environment.

Trauma-Informed, Co-Occurring Disorder Treatment

The program addresses both substance use and mental health conditions, emphasizing trauma-responsive care and safety. Clients receive counseling and wellness education that build coping and life skills while addressing underlying experiences of trauma or violence. From admission through discharge, care teams plan for ongoing safety with aftercare coordination, relapse prevention education, and overdose response resources.

Real-World Recovery Supports

Recognizing the challenges people face beyond treatment, the facility provides case management, peer mentoring, and help with transportation, housing, and employment. Language services include Spanish, sign language for individuals who are deaf or hard of hearing, and American Indian or Alaska Native languages. A sliding fee scale and multiple insurance options improve accessibility, ensuring more people in Northern Arizona can receive effective, compassionate care close to home.

Client Reviews

Clients describe a wide range of experiences at The Guidance Center, from gratitude for compassionate care and accessible support to concerns with communication, long waits, and other administrative processes.

• Staff & Care Experience (45% positive): Many clients commend kind, patient, and nonjudgmental staff who helped them feel heard during difficult times. Others report issues with unprofessional interactions, especially at intake or over the phone. “They listened to me and got me on the right track.”
• Treatment Quality & Outcomes (40% positive): Several reviewers credit the center with life-changing progress through therapy, medication management, or detox services. However, others describe medication mismanagement or lack of follow-up. Clients seeking consistency in therapy and communication often felt disappointed. “The Guidance Center changed my life for the better.”
• Access & Process: Wait times, referral confusion, and communication breakdowns are recurring issues highlighted in reviews. Clients mention canceled appointments, unreturned phone calls, and barriers tied to administrative processes, while a few reviews praise quick intake and coordination across services.
• Facility & Environment: Experiences vary between clean, supportive spaces and reports of neglected or unsafe conditions, particularly in inpatient or detox units.
• Support & Community: Positive reviews often mention peer support, group therapy, and programs like the mommy-and-babies group that foster belonging and recovery skills. Clients appreciated the sense of community and encouragement when staff engaged personally. “It’s like a second home where I can feel loved and protected.”