Charleston Residential Services: Insurance & Payment Assistance (Las Vegas, NV)

Treatment
Nevada
Winchester
Charleston Residential Services - DBA CrossRoads

Call 702-382-7746 Visit Website

At a Glance

2 Accreditation(s)

Medication

Inpatient

Outpatient

Accepts Private Health Insurance

Accepts Public Health Insurance

Charleston Residential Services Dba Crossroads Las Vegas 1 (2)

Accreditations

Overview

Charleston Residential Services, also known as CrossRoads of Southern Nevada, offers 24/7 walk-in access to crisis stabilization and detox services. Located in central Las Vegas, the center serves individuals often excluded from care—such as people experiencing homelessness, incarceration, or untreated mental illness. Services include a full continuum of care from detox through outpatient treatment and transitional housing. Court referrals are accepted, and transportation services from the airport are available for those who require them.

Location:
2121 West Charleston Boulevard , Las Vegas, NV 89102 Directions
Ages Served: Adults (Ages 26-64), Young Adults (Ages 18-25)
Genders Accepted: Female, Male
Detox For: Opioids, Alcohol, Benzodiazepines, Cocaine, Methamphetamines
Available Services: Transitional services, Recovery support services, Treats alcohol use disorder, Treats opioid use disorder, Mental health treatment
Special Programs: Service members, Adult women, Court referrals, Past trauma, Mental health disorders, Veterans
Languages Served: Spanish, Tagalog, English

Immediate Support for People in Crisis

The center operates a 24/7 crisis stabilization unit where individuals can walk in at any time—no appointment, insurance, or referral required. The facility serves people experiencing acute withdrawal, psychiatric distress, or both, providing immediate access to medical detox, mental health assessment, and basic stabilization services. Clients are admitted through a secure intake area and monitored by staff trained in managing co-occurring disorders.

A Full Continuum of Care in One Place

CrossRoads offers a structured path from crisis to stability through detox, residential treatment, partial hospitalization (PHP), intensive outpatient (IOP), and outpatient care—all under one umbrella. This continuity allows clients to remain with the same care team as they progress, reducing disruption during recovery. For individuals without stable housing, the facility helps coordinate access to transitional housing programs and living arrangements. Staff work closely with community partners to support clients beyond treatment, connecting them to housing, vocational resources, and long-term support systems.

Care for People Often Left Out of Treatment

The center focuses on serving individuals who are frequently excluded from traditional treatment programs—people experiencing homelessness, recently released from jail, or living with severe mental illness. Many clients arrive with limited or no insurance, and the facility’s admissions team works to connect them with public funding or state-supported benefits. Unlike many programs that require pre-approval or private insurance, the facility is designed to meet people where they are, offering stabilization and support without judgment, and often serving as the first point of care for those in greatest need.

Dedicated Services for Veterans

Specialized services for military veterans are available. These services are sensitive to unique challenges that veterans may face, including post-traumatic stress disorder (PTSD), substance use, and reintegration struggles. The facility partners with the U.S. Department of Veterans Affairs and TriWest to provide accessible treatment options for eligible veterans. Staff are trained to support trauma-related needs, and programming may include group therapy with a veteran focus, psychiatric care, and medications for addiction treatment (MAT), as needed. Veterans without stable housing may be connected to transitional housing resources designed specifically for former service members.

Medications for Addiction Treatment (MAT) and Mental Health Support

CrossRoads provides MAT as part of its medical detox and ongoing care. Clients with opioid or alcohol use disorders may receive FDA-approved medications administered under medical supervision. In addition to MAT, the facility offers psychiatric evaluations and medication management for co-occurring mental health conditions, including depression, anxiety, bipolar disorder, schizophrenia, and PTSD. Licensed clinicians monitor symptoms throughout treatment, ensuring continuity of care. This integrated approach helps clients manage both substance use and mental health in a coordinated setting.

Real Experiences, Mixed Reviews

Patient feedback reflects both strong appreciation and serious concerns. Many credit CrossRoads with saving their lives and praise the staff—many of whom are in recovery—for being compassionate and relatable. But there are also recurring complaints: long wait times outside before intake, uncomfortable detox conditions, and limited communication with families. The experience may feel institutional at times, but for some, it’s the first safe place they’ve had in a long while.

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Disclaimer: Additional insurance plans may be accepted. Please contact the provider directly to confirm current coverage details, as this information may change.

Financial Assistance

	Provided	Not Provided
Free
Payment assistance
Sliding fee scale

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Treatment

Treatment Setting

Residential inpatient
Hospital inpatient
Outpatient
Telemedicine
Detox
Hospital inpatient detoxification
Hospital inpatient treatment
Intensive outpatient treatment (IOP)
Long-term residential
Outpatient (methadone/buprenorphine or naltrexone treatment)
Outpatient day treatment or partial hospitalization
Regular outpatient treatment
Residential detoxification
Short-term residential

Treatment Approaches

12-step program support
Brief intervention
Cognitive behavioral therapy (CBT)
Community reinforcement plus vouchers
Incentive-based therapy
Matrix Model program
Motivational interviewing
Relapse prevention support
Substance use counseling
Trauma-focused counseling

Additional Support and Services

Case management support
Help with transportation
Mental health support
Social skills training

Counseling and Education

Family therapy
General health education services
Group therapy
Hepatitis education and support
HIV/AIDS education and support
One-on-one counseling
Substance use education
Tobacco and vaping cessation counseling

Transition Support

Discharge and next steps planning
Ongoing recovery care
Overdose prevention and naloxone education
Post-discharge follow-up

Testing & Pre-Treatment

Breathalyzer testing for alcohol
Community outreach and support
Comprehensive health checkup
Hepatitis B testing
Hepatitis C testing
Intervention and education support
Mental health assessment
Mental health screening
Monitoring for metabolic syndrome
Oral fluid testing for drugs or alcohol
Substance use assessment
Testing for HIV
Testing for Sexually Transmitted Infections
Tobacco use assessment
Tuberculosis screening
Urine testing for drugs or alcohol
Substance use screening

Medication-Based Treatments

Buprenorphine (any)
Naltrexone (any)
Acamprosate (Campral)
Buprenorphine (extended-release, injectable)
Buprenorphine with naloxone
Buprenorphine without naloxone
Clonidine
Disulfiram
Lofexidine
Medication for mental disorders
Naltrexone (extended-release, injectable)
Naltrexone (oral)
Nicotine replacement

Other Conditions Treated

Bipolar disorder
Burnout
Eating disorders
Personality disorders
Post Traumatic Stress Disorder
Schizophrenia
Stress
Suicidality
Trauma

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