Charleston Residential Services - DBA CrossRoads

Immediate Support for People in Crisis

The center operates a 24/7 crisis stabilization unit where individuals can walk in at any time—no appointment, insurance, or referral required. The facility serves people experiencing acute withdrawal, psychiatric distress, or both, providing immediate access to medical detox, mental health assessment, and basic stabilization services. Clients are admitted through a secure intake area and monitored by staff trained in managing co-occurring disorders.

A Full Continuum of Care in One Place

CrossRoads offers a structured path from crisis to stability through detox, residential treatment, partial hospitalization (PHP), intensive outpatient (IOP), and outpatient care—all under one umbrella. This continuity allows clients to remain with the same care team as they progress, reducing disruption during recovery. For individuals without stable housing, the facility helps coordinate access to transitional housing programs and living arrangements. Staff work closely with community partners to support clients beyond treatment, connecting them to housing, vocational resources, and long-term support systems.

Care for People Often Left Out of Treatment

The center focuses on serving individuals who are frequently excluded from traditional treatment programs—people experiencing homelessness, recently released from jail, or living with severe mental illness. Many clients arrive with limited or no insurance, and the facility’s admissions team works to connect them with public funding or state-supported benefits. Unlike many programs that require pre-approval or private insurance, the facility is designed to meet people where they are, offering stabilization and support without judgment, and often serving as the first point of care for those in greatest need.

Dedicated Services for Veterans

Specialized services for military veterans are available. These services are sensitive to unique challenges that veterans may face, including post-traumatic stress disorder (PTSD), substance use, and reintegration struggles. The facility partners with the U.S. Department of Veterans Affairs and TriWest to provide accessible treatment options for eligible veterans. Staff are trained to support trauma-related needs, and programming may include group therapy with a veteran focus, psychiatric care, and medications for addiction treatment (MAT), as needed. Veterans without stable housing may be connected to transitional housing resources designed specifically for former service members.

Medications for Addiction Treatment (MAT) and Mental Health Support

CrossRoads provides MAT as part of its medical detox and ongoing care. Clients with opioid or alcohol use disorders may receive FDA-approved medications administered under medical supervision. In addition to MAT, the facility offers psychiatric evaluations and medication management for co-occurring mental health conditions, including depression, anxiety, bipolar disorder, schizophrenia, and PTSD. Licensed clinicians monitor symptoms throughout treatment, ensuring continuity of care. This integrated approach helps clients manage both substance use and mental health in a coordinated setting.

Real Experiences, Mixed Reviews

Patient feedback reflects both strong appreciation and serious concerns. Many credit CrossRoads with saving their lives and praise the staff—many of whom are in recovery—for being compassionate and relatable. But there are also recurring complaints: long wait times outside before intake, uncomfortable detox conditions, and limited communication with families. The experience may feel institutional at times, but for some, it’s the first safe place they’ve had in a long while.