New Season Treatment Center - St. Charles

Flexible Take-Home Medication Options

Clients who meet certain criteria in their recovery process can become eligible to bring doses of their prescribed medications home with them. This flexibility is a benefit for clients managing childcare, job obligations, and other responsibilities. Eligibility is determined on a case-by-case basis through a structured system that tracks factors such as scheduled meeting attendance, behavior, and safety.

Individual, Group, and Family Counseling

The center employs licensed counselors who provide evidence-based care for individuals, groups, and families. These services are flexible and include both in-person and telehealth options, allowing clients to more easily fit sessions into their schedules. Counseling is integrated with MAT to address the physical, mental, and emotional components of recovery together.

Discreet, Accessible Outpatient Care

The center features counseling spaces and private rooms for individual, group, and family counseling sessions, so clients can fully focus their energy on healing with the assurance of confidentiality. Convenient pickup windows are available for clients to receive take-home medication. The facility is fully wheelchair accessible.

Community Referrals Including Housing, Food, and Employment

Staff at the center work to connect clients with community resources to support them in their long-term recovery, including referrals to specialists and health services, housing resources, employment staffing agencies, and local food pantries. The center also helps clients obtain health insurance coverage and explore available transportation options.

Intensive Outpatient Program (IOP)

The center’s IOP program offers treatment lasting at least six weeks. Services include education focusing on physical and emotional health, activities designed around recovery and resilience, and practical tools for the client’s family members and loved ones. This program is a good fit for individuals who require intensive support on an outpatient basis.

Client Reviews

Clients share a mix of appreciation for caring staff and concerns about management changes. Many highlight the dedication of nurses and counselors, while others point to long wait times and inconsistent operations.

• Staff & Care Experience (60% positive): Many clients praise nurses and counselors for their compassion and dedication, even under heavy caseloads. Some note staff burnout and high turnover, making it hard to build consistent relationships. "The counselors and nurses are so overworked here. Each one goes above and beyond their actual job description."
• Access & Process: Experiences with wait times and scheduling are a recurring theme. Some describe efficient admissions and quick support, while others report long lines, sudden closures, and limited flexibility for people working early shifts.
• Treatment Quality & Outcomes: Several clients credit the program with changing and improving their lives. Others express frustration about errors in lab testing or policies that don’t feel patient-centered. "Good place, been going here a long time. Nothing worked to help me get clean and now I’m clean and sober!"
• Facility & Environment: Cleanliness is often noted positively, with clients mentioning tidy spaces and a welcoming atmosphere. A few express concern that recent changes have created a less supportive environment.
• Support & Community: Some clients describe strong encouragement and connection with peers and staff that fostered lasting recovery. Others feel management decisions have undermined the sense of stability they relied on.